Forum Discussion

Brass Contributor

Jul 05, 2021

Solved

Can no longer share system audio from a Mac

Hi. I used to be able to share my screen and include system audio. I haven't done it in a while. When I tried to share today and I noticed this messaged that asked me to install a driver. When...

microsoft teams

seunayo
Jul 12, 2021
The workaround, for now, is...
Manual installation of the MSTeamsAudioDriver package
1. Download the driver package from https://statics.teams.cdn.office.net/evergreen-assets/DesktopClient/MacAudioLBDriver/2020.42.00.9/MSTeamsAudioDevice.pkg
2. Install the package and restart Teams client

PeterRising

MVP

Jul 05, 2021

If that was working previously then that's odd as the setup should only need to run once - as the screenshot indicates.

Are there any updates available for Teams? I'm on 1.4.00.16567. Also check for further Mac OS updates perhaps?

seunayo

Brass Contributor

Jul 06, 2021

Thanks PeterRising. Unfortunately, the issue isn't resolved.

I'm on the latest version of macOS and Teams. Perhaps, the difference in our Teams' versions could be Tenant specific? A colleague is also experiencing the thing and we have the same versions. I've completely reinstalled Teams after clearing the cache but the issue still exists.

pvanberlo
MCT
Jul 06, 2021
Teams updates don't necessarily roll out to each tenant at the same time. So that could account for the version difference.

I have the same issue in Teams on macOS Big Sur (11.4). So seems to be a wider spread issue. Are you running an M1 Mac device by any chance?
- seunayo
  Brass Contributor
  Jul 06, 2021
  I'm running on Intel. What version of Teams are you on. Are you running on the beta update channel or standard?
  - pvanberlo
    MCT
    Jul 06, 2021
    On the M1 Mac: You have Microsoft Teams Version 1.4.00.16263. It was last updated on 28/06/2021.
    
    On the Intel Mac: You have Microsoft Teams Version 1.4.00.8872. It was last updated on 06/07/2021.
    
    My initial hypothesis was that it might be due to Teams not being native ARM for M1 devices causing the issue on my main system. But I can confirm that on the Intel Mac it also doesn't work.
    
    Seems to be "support case worthy" 🙂
    
    Edit: Ran update again on the Intel device, it's now up to the same version as the M1 device. After restarting Teams, the toggle completely broke on the Intel device, eg. I can toggle it, it doesn't prompt for driver installation but it also immediately disables system audio as well....