Forum Discussion
Jim_M545
Mar 20, 2020Copper Contributor
Camera Not Working in Teams
I just set up Teams on my iMac running Catalina. My camera started to work for a split second and then stopped. Two others running older versions of iOS had no problems with their cameras running t...
- Nov 26, 2020
AFeinstein On MacOs.... close teams fully. Open terminal window and paste text below in. Enter your password and after it runs close terminal and reopen teams. All should no be available.
sudo codesign --remove-signature "/Applications/Microsoft Teams.app/Contents/Frameworks/Microsoft Teams Helper (Renderer).app"
Tom_Warrick
Dec 08, 2022Copper Contributor
I had the same problem. Teams was not recognizing that my iMac had both its built-in camera and an external USB Logitech camera. I tried turning systems preferences on and off in Security and Privacy--no success. Tried throwing Teams in the trash and re-downloading it--no success. Tried using the Xcode fix--no success.
What finally worked for me (note: this will delete all your user information) was doing all three of these: (1) throw the app in the trash and empty the trash, (2) Open Libraries (from Finder, option-click the View menu so Libraries appears as an option, then in Libraries, go to Application Support/Microsoft and delete the folder "Teams"); and (3) delete the preferences file in Library (follow the path Library/Preferences/) file name to delete is com.microsoft.teams.plist. You will have to re-enter all account user names and passwords, of course, but this was enough for it to recognize my cameras.
What finally worked for me (note: this will delete all your user information) was doing all three of these: (1) throw the app in the trash and empty the trash, (2) Open Libraries (from Finder, option-click the View menu so Libraries appears as an option, then in Libraries, go to Application Support/Microsoft and delete the folder "Teams"); and (3) delete the preferences file in Library (follow the path Library/Preferences/) file name to delete is com.microsoft.teams.plist. You will have to re-enter all account user names and passwords, of course, but this was enough for it to recognize my cameras.