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Jim_M545's avatar
Jim_M545
Copper Contributor
Mar 20, 2020
Solved

Camera Not Working in Teams

I just set up Teams on my iMac running Catalina.  My camera started to work for a split second and then stopped.  Two others running older versions of iOS had no problems with their cameras running t...
microsoft teams
  • SteveCMcIntyre's avatar
    SteveCMcIntyre
    Nov 26, 2020

    AFeinstein On MacOs.... close teams fully.  Open terminal window and paste text below in.  Enter your password and after it runs close terminal and reopen teams.  All should no be available.

     

    sudo codesign --remove-signature "/Applications/Microsoft Teams.app/Contents/Frameworks/Microsoft Teams Helper (Renderer).app"

SteveCMcIntyre's avatar
SteveCMcIntyre
Copper Contributor
Oct 28, 2020

rmeans85 I tried your suggested. method and it still does not show the prezi camera in teams as a choice only the built in facetime camera.  I have the exact same setup on my MacBook Pro and it works fine?  For some reason the iMac will not show the camera choice on the desktop app, if I use the web access for teams I can see the prezi camera and all other apps zoom etc all work?

 

Very frustrating...

manong's avatar
manong
Copper Contributor
Oct 28, 2020

SteveCMcIntyre and rmeans85 I also just tried it with zero luck. I got excited seeing that a method worked for someone. I hope they address this soon. I have to stick to using the browser version to use my camera. 

  • SteveCMcIntyre's avatar
    SteveCMcIntyre
    Copper Contributor
    Oct 28, 2020

    manong I fixed it!

     

    Details in link below but basically you have to remove the permissions using terminal and then start teams and hey presto all cameras visible!!! 

     

    https://answers.microsoft.com/en-us/msteams/forum/all/microsoft-teams-mac-os-client-is-not-recognizing/d9e863be-d9a4-4d03-a4b8-1b5c7df58828

     

    • UX_Guy's avatar
      UX_Guy
      Copper Contributor
      Feb 11, 2021
      The updated instructions here worked for me. Thx!
    • XR-Initiative-Umich's avatar
      XR-Initiative-Umich
      Copper Contributor
      Dec 01, 2020
      This worked for me. Thank You
    • manong's avatar
      manong
      Copper Contributor
      Oct 29, 2020

      SteveCMcIntyre this method failed for me

      the xcode command failed to install

      so i found and downloaded xcode from the app store
      tried running the other 2 scripts and received this error after entering my pw:

      xcrun: error: invalid active developer path (/Library/Developer/CommandLineTools), missing xcrun at: /Library/Developer/CommandLineTools/usr/bin/xcrun

      /Applications/Microsoft Teams.app: the codesign_allocate helper tool cannot be found or used

       

      ran the other script and got this back:

      xcrun: error: invalid active developer path (/Library/Developer/CommandLineTools), missing xcrun at: /Library/Developer/CommandLineTools/usr/bin/xcrun

      /Applications/Microsoft Teams.app/Contents/Frameworks/Microsoft Teams Helper.app: the codesign_allocate helper tool cannot be found or used

       

      I was optimistic as it seemed to have helped others. but reading the reply there were a few that ran into the same issues I had. 

       

      • SteveCMcIntyre's avatar
        SteveCMcIntyre
        Copper Contributor
        Oct 29, 2020

        manong You haven't got xcode installed.  That's why the second two failed.  I got the same error about the upgrade server but then my auto-update downloaded it and installed the updates.  Try installing xcode separately first and then retry the second and third scripts.

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