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Jim_M545's avatar
Jim_M545
Copper Contributor
Mar 20, 2020
Solved

Camera Not Working in Teams

I just set up Teams on my iMac running Catalina.  My camera started to work for a split second and then stopped.  Two others running older versions of iOS had no problems with their cameras running t...
microsoft teams
  • SteveCMcIntyre's avatar
    SteveCMcIntyre
    Nov 26, 2020

    AFeinstein On MacOs.... close teams fully.  Open terminal window and paste text below in.  Enter your password and after it runs close terminal and reopen teams.  All should no be available.

     

    sudo codesign --remove-signature "/Applications/Microsoft Teams.app/Contents/Frameworks/Microsoft Teams Helper (Renderer).app"

rmeans85's avatar
rmeans85
Copper Contributor
Oct 28, 2020

Jim_M545 

I had the same issue, I bought a new 4k webcam and when in a meeting using Microsoft Teams app it was not working. I am on macOS Catalina, and checked my settings and everything was set correctly. It was working with my previous 720p camera.

 

I started to mess with settings within Microsoft Teams and got it to work by turning off the camera and then changing the microphone device to use the camera and then went to Background Effects and tested and it was showing video. I then applied the background I wanted to use and turned the camera back on and it started working. Not sure if this will work for you but it is worth a shot.

 

I hope this works for you and anyone else having the issue

 

As for Zoom, it is working perfectly even if I don't use the webcam's microphone.

SteveCMcIntyre's avatar
SteveCMcIntyre
Copper Contributor
Oct 28, 2020

rmeans85 I tried your suggested. method and it still does not show the prezi camera in teams as a choice only the built in facetime camera.  I have the exact same setup on my MacBook Pro and it works fine?  For some reason the iMac will not show the camera choice on the desktop app, if I use the web access for teams I can see the prezi camera and all other apps zoom etc all work?

 

Very frustrating...

  • manong's avatar
    manong
    Copper Contributor
    Oct 28, 2020

    SteveCMcIntyre and rmeans85 I also just tried it with zero luck. I got excited seeing that a method worked for someone. I hope they address this soon. I have to stick to using the browser version to use my camera. 

    • SteveCMcIntyre's avatar
      SteveCMcIntyre
      Copper Contributor
      Oct 28, 2020

      manong I fixed it!

       

      Details in link below but basically you have to remove the permissions using terminal and then start teams and hey presto all cameras visible!!! 

       

      https://answers.microsoft.com/en-us/msteams/forum/all/microsoft-teams-mac-os-client-is-not-recognizing/d9e863be-d9a4-4d03-a4b8-1b5c7df58828

       

      • UX_Guy's avatar
        UX_Guy
        Copper Contributor
        Feb 11, 2021
        The updated instructions here worked for me. Thx!

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