Forum Discussion

Copper Contributor

Mar 20, 2020

Solved

Camera Not Working in Teams

I just set up Teams on my iMac running Catalina. My camera started to work for a split second and then stopped. Two others running older versions of iOS had no problems with their cameras running t...

microsoft teams

SteveCMcIntyre
Nov 26, 2020
AFeinstein On MacOs.... close teams fully. Open terminal window and paste text below in. Enter your password and after it runs close terminal and reopen teams. All should no be available.

sudo codesign --remove-signature "/Applications/Microsoft Teams.app/Contents/Frameworks/Microsoft Teams Helper (Renderer).app"

manong

Copper Contributor

Aug 05, 2020

Jim_M545 I've run into this issue as well with the teams app not recognizing my camera anymore. I have my laptop closed when connected to my monitor so using the built in camera isn't a good option so i've been using a smartphone as my camera. It was working in teams prior to a Catalina update, so unsure if it's related. I have teams authorized to use the camera in my security and privacy settings so that has not helped. Skype for business also will not recognize the camera either. I tested zoom and the browser version of teams and it does recognize the cameras, so to get it to work i have to use teams through the browser to have a video call.

I've tried multiple ways of connecting the camera, tested other cameras. I've uninstalled and reinstalled the camera apps and teams/skype, I've also tried resetting the System Management Controller (SMC). Same issues, works in everything but teams and skype for business desktop apps.

Hoping a fix or workaround shows up soon as it is frustrating to have to work this way.

SteveCMcIntyre
Copper Contributor
Oct 15, 2020
manong I have the exact same issue and it is frustrating and making me move to another platform for sales presentations etc
Char_127
Copper Contributor
Aug 22, 2020
I had the same problem. I also did not have TEAMS showing up under the system preferences since I was using the web app. Here is what I did to get the TEAMS web app to see the camera in MAC OS 10.10.5.
1. System preferences
2. Flash player
3. Added the TEAMS URL to the cameras permissions
4. Closed Teams web app and browser
5. Restarted......All good.
Can't find the installer for TEAMS for 10.10.5 but I have seen that it exists somewhere.
Would appreciate if anyone could post a link to it but for now the camera works in the web app by doing this.

manong
NScheel
Copper Contributor
Aug 05, 2020
manong I have the exact same problem ... external camera works fine in zoom and other apps, except Teams ... there it only shows the integrated camera, which is difficult to use in my setup ... until last week it worked great with teams ...