Forum Discussion

Brass Contributor

Mar 20, 2020

Solved

Camera freezes in Teams

Hi, I've had around 6/7 users contact me regarding their camera freezing when doing a video call on Teams. During the ringing stage the camera works fine but as soon as the person they are ringin...

Camera Freezing

Camera Issue

microsoft teams

Sonia2020
Mar 30, 2020
Foliero
The registry hack I found here fixed my camera freezing problem
https://windows101tricks.com/webcam-freezes-windows-10/

Christian_Stokes

Brass Contributor

Mar 31, 2020

Sonia2020 Hi, I've tried this with a number of the users that have reported the camera freezing problem. I'm pleased to say that the registry change has worked!

For anyone else looking here's how it was fixed - Taken from the website above:

Press Windows + R, type regedit and ok to open windows registry editor.
https://windows101tricks.com/backup-and-restore-windows-registry/ Database, Then navigate to the following key.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Media Foundation\Platform
just right-click inside the right pane and select New>DWORD (32-bit) value.
Name the new value ‘EnableFrameServerMode’ and make sure its value is set to ‘0’.

Test a phone call.

Thank you for the fix!

tstretch

Copper Contributor

Apr 06, 2020

Does anyone know of a way to implement this registry edit on a computer running Win 10 in S mode?

you can't run Regedit or Rgedit32...

stevem365
Copper Contributor
Jan 29, 2021
tstretch

Switch your computer out of 'S' mode.

Then apply the registry change.

😉