Forum Discussion
Calls in queue and call groups lead to nowhere, disconnect, doesn't reach voicemail, etc. (randomly)
Hello everyone, I really am at a loss as to what to do next. I have reached out to Microsoft tech support for almost 2 months now for help on resolving this-- so I'm hoping someone out there migh...
Matthew Frahm sorry to hear that...wish I could tell you we've made progress but so far, we have not.
StevenC365 have you had an opportunity to reach out re: the incident number that I PM'ed you? It sounds like I am not alone in the type of problems we're experiencing.
The scariest part of it is that we aren't made aware that there are connection problems until a client is angry enough to either write in through our website or call over & over until Microsoft's phone system actually works.
I hate to say this -- but at this point, we have seen a noticeable decline in business because of the phone issues we've experienced, so we're exploring other options to transition ASAP.
