Forum Discussion
Calls getting placed on hold after answering
So we just recently switched our phone system to Teams. We've noticed on a few occasions that we try to pick up a call from a call queue, and it puts the call back on hold. The user has to resume the...
ChrisbieUnfortunately I have not found the answer. TBH I haven't had a ton of time to investigate it. Interestingly enough, the desktop client is the only place that we haven't had it happen. It's happened once or twice on mobile, but still not nearly as much as on the desk handset.
Take note of when it happens: Date, Time, callers numbers, queue name, your number. Report it to Microsoft . The will check system logs and investigate cause and hopefully fix it.
KeepingITreal I am having this same issue. As soon as I pick up from a desktop app, I get told that I have been placed on hold. It's getting annoying. Have anyone figured out a solution besides just hanging up?
- This is now standard on my Teams on OS X. Well done MS
Started happening to me about a week ago.
But it goes on hold twice before it puts me through.
Nothing changed on my PC.
Running Windows 11.
