Forum Discussion
Calls getting placed on hold after answering
So we just recently switched our phone system to Teams. We've noticed on a few occasions that we try to pick up a call from a call queue, and it puts the call back on hold. The user has to resume the...
I found a fix for my issue, which was VDI Teams users not being able to answer calls in a Call Queue. The Conference Mode feature on the Call Queue was set to Off by default, I turned it on and all VDI users were able to work again. Don't know why/how this call queue ever worked as it was setup a while ago (and never changed) and had no issues for months until very recently. Wondering if this Conference Mode on the Call Queues is a new MSFT function? Not sure. Maybe this will help some others experiencing similar issues.
Hi Tom,
Our VDI/Citrix environment just encountered the same issue today and applying your fix to our existing Call queues has resolved the issue.
Thank you for posting your issue here.
Our VDI/Citrix environment just encountered the same issue today and applying your fix to our existing Call queues has resolved the issue.
Thank you for posting your issue here.