Forum Discussion
Calls getting placed on hold after answering
So we just recently switched our phone system to Teams. We've noticed on a few occasions that we try to pick up a call from a call queue, and it puts the call back on hold. The user has to resume the...
We're having the same issue occurring for us in our business recently. We are using Teams desktop clients with Jabra Evolve2 65 headsets which are certified devices for Teams integration. I've tried updating the firmware for them and no luck. Only users using these headsets have the problem.
Hi,
We are having a similar issue. Call queue calls are being placed onto Hold for any user using the Teams client in a VDI session (Version 1.4.00.29469 (64-bit). Citrix HDX Optimized). They cannot retrieve the call, it just is lost. A call directly to their Teams DID works fine.
I can answer a call in the same call queue using Teams desktop client Version 1.5.00.2164 (64-bit) with no issues over VPN.
Any thoughts/recommendations?
