Forum Discussion
Calls from Polycom VVX phones to call queue dropped after 30 seconds when picked up by Teams client
- Hello Ryan,
Please get a case opened at Poly support. I'm from the escalations team and currently working this issue with our development team. I have reproduced it internally and provided all the info for code analysis.
As a side note, Poly and Microsoft recommend the usage of the latest maintenance release built on top of a qualified release, at the time of this post, 5.9.3. Maintenance releases are automatically qualified.
Thank you
Please get a case opened at Poly support. I'm from the escalations team and currently working this issue with our development team. I have reproduced it internally and provided all the info for code analysis.
As a side note, Poly and Microsoft recommend the usage of the latest maintenance release built on top of a qualified release, at the time of this post, 5.9.3. Maintenance releases are automatically qualified.
Thank you
Leonardo Mezzanotti Thank you for this. I will open a case with Poly as soon as I can.
Can you clarify what you mean when you say that Poly and Microsoft recommend using the latest maintenance release? Both https://support.polycom.com/content/support/apac/apac/en/support/voice/polycom-uc/polycom-uc-software-for-lync.html and https://docs.microsoft.com/en-ca/SkypeForBusiness/certification/devices-ip-phones specifically indicate that 5.9.0.9373 is the latest supported version. Should they say "5.9.x.x" instead?
Ryan SteeleI understand the confusion, sorry about that, the Poly's site wording is currently under review.
From the https://support.polycom.com/content/dam/polycom-support/products/voice/business-media-phones/release-notes/en/uc-software-release-notes-5-9-3.pdf page 2:
Customers in Skype for Business deployments should only use software releases that Microsoft has qualified or maintenance releases built on a qualified release