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Calls from Polycom VVX phones to call queue dropped after 30 seconds when picked up by Teams client
Is anyone else seeing an issue where, when a user in Skype for Business only mode calls a call queue from a Polycom VVX desk phone on the latest Microsoft-approved firmware (5.9.0.9373) and the call ...
- Hello Ryan,
Please get a case opened at Poly support. I'm from the escalations team and currently working this issue with our development team. I have reproduced it internally and provided all the info for code analysis.
As a side note, Poly and Microsoft recommend the usage of the latest maintenance release built on top of a qualified release, at the time of this post, 5.9.3. Maintenance releases are automatically qualified.
Thank you
Do you have any news? I'm experimenting same issue on devices with FW version 5.9.1.x
Daniel Bustos As a short-term fix, try upgrading to firmware version 6.3.1.11465. However, you will soon need to switch these devices to use the https://docs.microsoft.com/en-us/microsoftteams/sip-gateway-plan.
