Forum Discussion
Calls from Polycom VVX phones to call queue dropped after 30 seconds when picked up by Teams client
- Hello Ryan,
Please get a case opened at Poly support. I'm from the escalations team and currently working this issue with our development team. I have reproduced it internally and provided all the info for code analysis.
As a side note, Poly and Microsoft recommend the usage of the latest maintenance release built on top of a qualified release, at the time of this post, 5.9.3. Maintenance releases are automatically qualified.
Thank you
Ryan Steele , yes we see this issue also. After migrating to a call queue on Teams this started happening.
Wim Allegaert It's been a while since I've looked at this, but I believe you can work around the issue by switching the caller with the 3PIP phone to Teams Only mode.
Note that once this has been done, if the user attempts to change their Call Forwarding settings from the phone, it will appear to work, but it won't actually have any effect. Call forwarding must be configured from the Teams app.
Additionally, if a user has Favorites configured in Skype for Business, they may still appear as speed dial entries on the display of the phone, but the user will have no way of updating them. You may want to ensure the user removes any favorites from SfB before switching their coexistence mode and re-adds their speed dial entries using the Address Book settings on the phone itself.