Forum Discussion

itsbrad's avatar
itsbrad
Iron Contributor
Feb 12, 2020
Solved

Calls being placed on hold after sharing screen

Just go our first CCX device for testing and I just tried to test a screen sharing while on an audio only call on the CCX.   I have Windows 10 with Teams along with a CCX 500 phone.  My colleague h...
CCX
microsoft teams
Screen sharing
  • Ilya Bukshteyn's avatar
    Ilya Bukshteyn
    Feb 13, 2020

    itsbrad yes we have “better together” coming for all Teams Phones, and it will be much better than BToE as it will be done via the cloud not a dedicated cable between the phone and PC.  That will come hopefully next 1-2 quarters. 

adriansin's avatar
adriansin
Copper Contributor
Nov 24, 2021
Is there an update/work around when a user (desktop) calls another user (phone) and when the user (phone) shares screen the call gets put on hold? Does the call have to be desktop to desktop in order to share screen properly?
KruthikaPonnusamy's avatar
KruthikaPonnusamy
Icon for Microsoft rankMicrosoft
Nov 24, 2021
If you are in better together mode, the call does not go on hold during screen share. When you are not in better together mode, the desktop screen share will put the call on hold because the same 2 people cannot be active from 2 different endpoints. This is not peculiar to devices, this will be the same experience if you were on mobile and tried to share screen from desktop.