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Calls being forced on Hold
Prefacing with I don't see this being a problem. I know a solution, I just don't have that level of authority. The issue at hand is this, One user is calling in on a cellphone(using basic call ...
- Hi,
So if my understanding is correct here is the issue you are referring to.
User A on Microsoft Teams makes a PSTN Call to User B on mobile device. User B answers the call on PSTN but when User A shares the screen with User B the PSTN leg of call is put on hold.
If my understanding is correct this would happen. Because when you share the screen with a user on Teams a separate call leg is initiated and this would put the PSTN Call on hold.
The behavior is same in case someone is on a Teams Meeting on the mobile device and receives a PSTN Call on mobile the Teams Meeting call goes on hold.
With Regards,
Satish U
Hi,
So if my understanding is correct here is the issue you are referring to.
User A on Microsoft Teams makes a PSTN Call to User B on mobile device. User B answers the call on PSTN but when User A shares the screen with User B the PSTN leg of call is put on hold.
If my understanding is correct this would happen. Because when you share the screen with a user on Teams a separate call leg is initiated and this would put the PSTN Call on hold.
The behavior is same in case someone is on a Teams Meeting on the mobile device and receives a PSTN Call on mobile the Teams Meeting call goes on hold.
With Regards,
Satish U
So if my understanding is correct here is the issue you are referring to.
User A on Microsoft Teams makes a PSTN Call to User B on mobile device. User B answers the call on PSTN but when User A shares the screen with User B the PSTN leg of call is put on hold.
If my understanding is correct this would happen. Because when you share the screen with a user on Teams a separate call leg is initiated and this would put the PSTN Call on hold.
The behavior is same in case someone is on a Teams Meeting on the mobile device and receives a PSTN Call on mobile the Teams Meeting call goes on hold.
With Regards,
Satish U
Is there a way that allows the screen sharing to work via teams and also allow user to pick up call using cisco Jabber ??
- We've had to resort to alternative screen sharing solutions (GoTo) when already on a PSTN call because of this issue.
It isn't always convenient or reasonable to have to terminate a call just to get everyone together on a Teams call when screen sharing is needed.
I'm not sure why screen sharing in teams requires creating a separate call leg, when other apps like GoTo doesn't have this side effect?
