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Calls appear in chat history
Hi A couple of my users have reported they've started seeing their recent calls appear in the chat screen. I can't figure out how to disable this and it doesn't seem to do it for everyone. Has anyon...
- Hi All,
The latest update from our SIP vendor, they said Microsoft resolved the issue on their end. We had to get our users to log out and log back into Teams. The calls no longer appear in the chat history.
Cheers,
Ian
Hi All,
Some of my staff members are experiencing similar issue and they are apart of a call queue.
We are going to try some simple troubleshooting steps:
- Clear Teams cache
- Sign out of Teams and back into it
- Try updating to latest version.
I'll report back the results.
Hi All,
We've tried:
1. Clear Teams cache
2. Sign out of Teams and back into it
3. Try updating to latest version.
Neither of the above work.
One of my colleagues logged a ticket with MS and the MS engineer asked us to delete the resource account and recreate it. We've decided to hold off on that for now. The engineer also said lot customers from Australia have reported similar issues.
We use third-party vendor for Level 3 VoIP troubleshooting so we've logged a ticket with them to see if they have other options to fix.
We've tried:
1. Clear Teams cache
2. Sign out of Teams and back into it
3. Try updating to latest version.
Neither of the above work.
One of my colleagues logged a ticket with MS and the MS engineer asked us to delete the resource account and recreate it. We've decided to hold off on that for now. The engineer also said lot customers from Australia have reported similar issues.
We use third-party vendor for Level 3 VoIP troubleshooting so we've logged a ticket with them to see if they have other options to fix.