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Calls appear in chat history
Hi A couple of my users have reported they've started seeing their recent calls appear in the chat screen. I can't figure out how to disable this and it doesn't seem to do it for everyone. Has anyon...
- Hi All,
The latest update from our SIP vendor, they said Microsoft resolved the issue on their end. We had to get our users to log out and log back into Teams. The calls no longer appear in the chat history.
Cheers,
Ian
This has started happening to some of our users aswell. What we see happening is that whenever an external number calls to a call queue the person who answers the queue gets a new chat in their history with the number that just called. If you type and "send" something in that chat and restart the application the chat will only show as "Just me" chats that you send are not being sent as a SMS or Teams message to that number. If the same number calls again a new chat is not created when answered by the same person. This does not occur when people call internally to colleagues.
This problem does not seem to happen to users who are running a Teams version prior to the 11th of March update. Wich leads us to believe this is a bug that got rolled out with that update.
This problem does not seem to happen to users who are running a Teams version prior to the 11th of March update. Wich leads us to believe this is a bug that got rolled out with that update.
- Yeah, we believe the most recent version is broken.
The users who are affected run this version: 1.5.00.8070
If we get users to use the web version the issue doesn't occur.