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callers stuck in lobby
We just turned on conference calling.. if all users are using a phone i cant get past the lobby. It just says your in the lobby and the org will admit you.. the org (me) never gets an option to add anyone. I've turned the option on where first caller will be added to the call.. If i use the teams app i see the caller in lobby and can add them.. I am trying to do an audio only call..
jestexman Hi, you can use Teams meeting policies or a per-meeting setting with the meeting options.
Allow dial-in users to bypass the lobby
Manage meeting policies - Microsoft Teams | Microsoft Docs
Change participant settings for a Teams meeting - Office Support (microsoft.com)
jestexman when you enable the audio conferencing license an email is sent to each user with a PIN. If they dial in to a meeting that isn't started they are asked if they are the meeting organiser, then asked to enter their PIN which will start the meeting and admit people.
It's far more realistic for your staff to use the Teams app on their mobile phones to join meetings anyway, I really don't get why they would dial in.
StevenC365 i agree but with them using the app or pc to jump on a call.. the issue was even though i the organizer was sitting in the call waiting the next caller never moved from the lobby. A lot of calls i jump in i am almost always the first caller and i just get put in the call without the organizer..
It seemed the only way for us to get on a call was for the organizer to use the app or teams pc app to allow callers to join. I could not get in a call with just my phone.. it asked for my pin and put me in the call.. leaving the other caller in the lobby.. so im just going to allow them to join no matter if the org is on the call or not. now to test to see if it works.
It depends on your settings in the meeting policy. The default is now to "Allow Dial-In Users to Bypass Lobby", that way if you were the organiser and provide your pin to start the call then they will all be admitted. If you have disabled that policy then they will be left in the lobby. AFAIK there's no DTMF codes you can dial to admit them.
StevenC365 Adding to Stevens reply
How does a user schedule and start a meeting when all attendees will be using a phone to dial in?
Audio Conferencing common questions - Microsoft Teams | Microsoft Docs
jestexman Hi, you can use Teams meeting policies or a per-meeting setting with the meeting options.
Allow dial-in users to bypass the lobby
Manage meeting policies - Microsoft Teams | Microsoft Docs
Change participant settings for a Teams meeting - Office Support (microsoft.com)
ChristianBergstrom ok thanks i think i fixed it.. now to test.. so it would seem that turning that on per user did not override the global settings that i just changed.
