Forum Discussion
Caller ring back for auto attendant redirect (Direct routing) - Silence while redirecting
Hi All,
We're setup with ported direct routing telephone numbers and have assigned a phone number to a resource account, then the resource account is assigned on an auto attendant.
When the auto attendant redirects to a user, the calling party does not hear any ring back, they just hear silence.
Is this a bug, or is it by design?
P.s we have the ring back bot setup (i.e. direct routing gateway setting - media bypass disabled)
Thanks,
- Hi,
How did you setup your SBC regarding the remote hold format?
I did write a blog regarding the Ringback with Direct Routing, please have a look.
https://erwinbierens.com/no-ringback-with-microsoft-teams-direct-routing/Our SBC is hosted with Pure-IP, so I've forwarded on this article to them to check the config - I think they use ribbon gateways.
Are you able to confirm if you have an auto attendant with redirection to a user, and ring back working, when the call is in the process of being redirected?
Trying to get a straight answer out of Microsoft support is impossible.
Thanks.
- Are you using the operator breakout or redirecting the call to a person in the organization?
