Forum Discussion
Caller ring back for auto attendant redirect (Direct routing) - Silence while redirecting
How did you setup your SBC regarding the remote hold format?
I did write a blog regarding the Ringback with Direct Routing, please have a look.
https://erwinbierens.com/no-ringback-with-microsoft-teams-direct-routing/
Our SBC is hosted with Pure-IP, so I've forwarded on this article to them to check the config - I think they use ribbon gateways.
Are you able to confirm if you have an auto attendant with redirection to a user, and ring back working, when the call is in the process of being redirected?
Trying to get a straight answer out of Microsoft support is impossible.
Thanks.
- Are you using the operator breakout or redirecting the call to a person in the organization?
The inbound call rings the number of the resource account assigned to the AA, plays a short greeting, then redirects to a user (receptionist). While it's being redirected, there is silence.
The operator is set within the AA as the same person, but it's my understanding that the call workflow only uses that if the caller key's in that they want to be transferred to the operator.
Any further suggestion on what we could do next?
Were you able to confirm if it works properly in your environment?
Thanks!