Forum Discussion
'Call Waiting' notification
There's a few threads discussing 'Busy on Busy' (BoB) but I can't find any discussing the terrible user experience when BoB is disabled. With a traditional telephony solution where 'Call Waiting' is...
Stewart_Ross Haha, no worries 
That's an interesting observation re: the Busy on Busy behavior. I recall seeing that as well when we had a user who requested that setting on their line. Calls from the PSTN got a busy signal as expected, but other Teams users would get a "Call failed" message when calling the "busy" user.
That user got so frustrated with Teams Phone (specifically, the nightmare that is native Teams desk phones) that they complained to upper management and we had to move them back to an analog land line, but that's a story for another time.
Yes, we have ongoing issues with lack of features, strange behaviour in general, lack of/weird reporting and Teams desk phones in particuar. I don't think Teams Calling is a high priority for Microsoft.