Forum Discussion
Call Transfer Issues with Poly CCX500 and Microsoft Teams
Hi Guys I am just about to deploy MS Teams calling across our organisation and I only have one issue to resolve to get there. For this deployment, I decided to get Poly CCX500 desk phones since ...
What version is the phone on?
I had similar issue when I updated the phone to the latest version from the Teams Admin Center (v.5.something).
Had to enabled web server on the handset then connect via the https://IP-address and grab the latest update from the Poly server (v.6.something), which then got the tranfer option back.
Hope this helps.
Latest Firmware release 6.2.21.1198 appear to fix this on initial non-exhaustive testing and can be pushed from Teams Admin