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Call recording with Microsoft Voice solution
Hello Microsoft Teams community, I have a question please. We are considering moving our external telephony system to Microsoft, as we use Microsoft Teams internally, and now want to use it for ...
- Ok looks like you need compliance recording (org-regulated), the link that I sent should be your starting point to evaluate third-party solutions that integrate with Teams to do that.
Hello,
Are you looking for ad-hoc recording or organization-regulated?
Start here for "Compliance Recording"
https://docs.microsoft.com/en-us/microsoftteams/teams-recording-policy
Also, see here https://myteams.blog/2021/07/05/microsoft-teams-11-pstn-recording/
https://office365itpros.com/2021/09/10/teams-recordings-transcription-voip-pstn-calls/
Are you looking for ad-hoc recording or organization-regulated?
Start here for "Compliance Recording"
https://docs.microsoft.com/en-us/microsoftteams/teams-recording-policy
Also, see here https://myteams.blog/2021/07/05/microsoft-teams-11-pstn-recording/
https://office365itpros.com/2021/09/10/teams-recordings-transcription-voip-pstn-calls/
AndresGorzelany thanks so much for your reply.
We’re looking for recording of everyone set up to receive internal calls from a main number.
We want to have a single number that customers can call. They press 1 for sales, 2 for customer service etc. The call then gets routed to the correct team. A team member answers the calls via Teams and as soon as they answer the recording begins.
i don’t want them having to remember to click record or anything like that. It just automatically happens. Then, at a later date, someone could access that call recording to check the quality of the call, or use it for some other purpose.
- Ok looks like you need compliance recording (org-regulated), the link that I sent should be your starting point to evaluate third-party solutions that integrate with Teams to do that.
- Hello Andres,
Thanks so much. You’ve been so helpful. I really appreciate it.
Garry
