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Mohamed_Abdelrahman's avatar
Mohamed_Abdelrahman
Copper Contributor
Mar 02, 2020
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Call Queues with Teams Client

Hi,

 

I have configured Auto attendant and Call queue, in call queue i have added the user who need to answer the call. the user have island mode feature, and the incoming calls ring in S4B not Teams, is there any way to modify the setting to allow the incoming call ring in teams instead of S4B, But without change the user's mode to Teams only?

 

thanks

Mohamed

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      • LinusCansby's avatar
        LinusCansby
        MVP
        Mar 02, 2020
        Adam is correct, if you want calls to come to Teams users have to be in Teams Only mode. The only calls that will come to Teams client when in Islands mode are calls from other Teams users, but not via Call Queues.

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