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Mohamed_Abdelrahman's avatar
Mohamed_Abdelrahman
Copper Contributor
Mar 02, 2020
Solved

Call Queues with Teams Client

Hi,   I have configured Auto attendant and Call queue, in call queue i have added the user who need to answer the call. the user have island mode feature, and the incoming calls ring in S4B not Tea...
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  • adam deltinger's avatar
    adam deltinger
    Mar 02, 2020
    Hi!
    AFAIK, no! In Islands mode all this will be routed to S4b

    Adam
adam deltinger's avatar
adam deltinger
MVP
Mar 02, 2020
Hi!
AFAIK, no! In Islands mode all this will be routed to S4b

Adam
  • LinusCansby's avatar
    LinusCansby
    MVP
    Mar 02, 2020
    Adam is correct, if you want calls to come to Teams users have to be in Teams Only mode. The only calls that will come to Teams client when in Islands mode are calls from other Teams users, but not via Call Queues.
    • Mohamed_Abdelrahman's avatar
      Mohamed_Abdelrahman
      Copper Contributor
      Mar 04, 2020

      LinusCansby , indeed i know that but i was wondering to validate in case MS done recently update to make this happened.

      • LinusCansby's avatar
        LinusCansby
        MVP
        Mar 04, 2020
        No, no change there and I guess they won't change it either since they wants everybody over to Teams Only as soon as possible.

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