Forum Discussion
Call Queues and Reception
1) Setup a Call Queue and use Attendant routing as routing method.
https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue
2) In the Call Queue you can setup call overflow handling to send the call to another queue or person, but not based on if they are busy, only when there are x number of calls already waiting. Or you can use Call time out so send the call to another queue or person after x minutes/seconds.
3) In the second queue use the call time out to send the call back to the first queue.
4) Then you have to setup a third queue will call time out set to a voicemail. So first Queue 1 > Time out to Queue 2 > Time out to Queue 3 > Timeout to voicemail.
1) Setup a Call Queue and use Attendant routing as routing method.
https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue
2) In the Call Queue you can setup call overflow handling to send the call to another queue or person, but not based on if they are busy, only when there are x number of calls already waiting. Or you can use Call time out so send the call to another queue or person after x minutes/seconds.
3) In the second queue use the call time out to send the call back to the first queue.
4) Then you have to setup a third queue will call time out set to a voicemail. So first Queue 1 > Time out to Queue 2 > Time out to Queue 3 > Timeout to voicemail.
LinusCansby thanks, guidance much appreciated. We're testing this at 4 pm BST.