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jangliss's avatar
jangliss
Steel Contributor
Mar 27, 2020

Call Queues and Hiding Recipient

When setting up a call queue, if the queue is called from inside the Teams environment, the caller can see who the call was routed to.  For example having a call queue with a phone number of 800-555-5555 for support, when a Teams users dials that number from inside the Teams client they see the call ringing to the call queue and get the information displayed, but when the person answers the call queue the caller sees the message "Transferring call to <recipient>".  Does anybody know of a way to mask that?

 

Thanks

Call Queues
  • RealTime_M365's avatar
    RealTime_M365
    MVP
    Mar 30, 2020

    Hi jangliss 

     

    The name is displayed this is because the call is coming from a Internal User and the call is getting routed to a internal agent both of the person are part of same Office 365 Tenant. Hence masking the same would not be possible as per my knowledge of Call Queues.

     

    With Regards,

    Satish U

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