Forum Discussion
Call Queues and Hiding Recipient
When setting up a call queue, if the queue is called from inside the Teams environment, the caller can see who the call was routed to. For example having a call queue with a phone number of 800-555-...
Hi jangliss
The name is displayed this is because the call is coming from a Internal User and the call is getting routed to a internal agent both of the person are part of same Office 365 Tenant. Hence masking the same would not be possible as per my knowledge of Call Queues.
With Regards,
Satish U