Call queue for users inside M365 Group

Hi, When arranging Call queue, at the Call answering part where we can add M365 group for answering the call, how can we set the ring to serial for all users inside that Group? So far I onl...

Call Queues

microsoft teams

Thorsten Pickhan
Jul 24, 2022
Hi godril_ ,
instead of users, you can search for M365 groups or distribution lists at the same place. Also, you can select to use a Microsoft Teams Channel as routing destination.
You can find more details here 👇
https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue?tabs=call-answering&WT.mc_id=M365-MVP-5004286#tabpanel_1_call-answering

Thorsten Pickhan

MVP

Jul 24, 2022

Hi godril_ ,

instead of users, you can search for M365 groups or distribution lists at the same place. Also, you can select to use a Microsoft Teams Channel as routing destination.

You can find more details here 👇

https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue?tabs=call-answering&WT.mc_id=M365-MVP-5004286#tabpanel_1_call-answering

godril_

Brass Contributor

Jul 25, 2022

Hi,
much obliged for pointing me to the link. Will try it and see how this will comply with management.

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Call queue for users inside M365 Group

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