Forum Discussion

Copper Contributor

Mar 18, 2021

Solved

Call on hold disconnects when resumed, but only if the call came from a call queue

We are having a very vexing issue with some of our users who are members of a call-queue group. Everyone is on Teams version 1.4.00.4167. Windows 10 1909. If they take a call from the call qu...

microsoft teams

Timboh
Jul 14, 2021
Ingo-0815

Hey Ingo,

can you please check, if the conference mode is not active in your call queue?

If it is not active, please activate it!

I think, this should sovle the problem.

Regards,
Tim

Ingo-0815

Copper Contributor

Jul 14, 2021

Hello,

are there any new findings on the problem?

We have the same issue :

Direct Routing

Call from Call queue

contiune the call, the call is disconnecting after 2 seconds

Jabra Pro 930 Headsets

Teams 64-bit 1.4.00.16575

Never use or configure s4b in our environment

Regards,

Ingo

Timboh
Copper Contributor
Jul 14, 2021
Ingo-0815

Hey Ingo,

can you please check, if the conference mode is not active in your call queue?

If it is not active, please activate it!

I think, this should sovle the problem.

Regards,
Tim
- Ingo-0815
  Copper Contributor
  Jul 14, 2021
  Hi Tim,
  
  thanks for the fast respond.
  I have started a try and will see if it solves the problem.
  
  Regards,
  Ingo
  - BertVE
    Copper Contributor
    Sep 22, 2021
    Ingo-0815
    
    We faced identical issues with multiple customers (historically SfB customers) a call accepted from a callque was dropped when put in hold while transferring i.e.
    
    Changing this setting immediately solved the issue, also call handling is much faster now!
    
    Bert