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Call on hold disconnects when resumed, but only if the call came from a call queue
We are having a very vexing issue with some of our users who are members of a call-queue group. Everyone is on Teams version 1.4.00.4167. Windows 10 1909. If they take a call from the call qu...
Hello B_Flow,
Can you please check with one setting on the Call Queue configuration?
1. Remove the Custom Greeting and
2. Save the Call Queue.
Test the configuration and keep it for a day or two. If everything works fine, we should be able to add the custom greeting again and see if the issue gets resolved.
With Regards,
Satish U
Can you please check with one setting on the Call Queue configuration?
1. Remove the Custom Greeting and
2. Save the Call Queue.
Test the configuration and keep it for a day or two. If everything works fine, we should be able to add the custom greeting again and see if the issue gets resolved.
With Regards,
Satish U
- Thank you for the suggestion. We removed the greeting, saved the Call Queue, and tested: Unfortunately no change in behavior.
- Hello,
We have exactly the Same issue.
We use teams with direct Routing.
If the call comes from a call queue and the customer wants to contiune the call, the call is disconnecting after 2 seconds.
We use Jabra 930 and Sennheiser MB Pro 1.
If i switch to a wired head Set, the Problem still Not exists!!!
Anyone a Suggestion?
Regards,
TimTimboh I have not been able to make any progress at my end at all. Jabra says they cannot recreate the problem at their end. We've opened a ticket with Microsoft which should enable Jabra to collaborate with them on the issue. Its particularly interesting that you are having the same thing happen with Sennheiser as well as Jabra (which makes me think this really is more of a Teams issue, miscommunicating with the hardware or something along those lines).
I would strongly encourage you open support tickets with all three companies if at all possible to help draw attention to this obscure but very real and debilitating bug.
