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Call logging for staff.
Hello Everybody, I'm sure someone has already solved this. We get an enormous amount of incoming calls and have lots of windows open at a given time. I would like each of my employees to be able to ...
- Hi,
I think the best solution would be to look into some of the Call Center applications available for Teams. With them you can integrate to other systems, ex. CRM, and make notes for each call in the CRM. But that would be for calls to a shared number, not for personal calls to each user.
https://docs.microsoft.com/en-us/microsoftteams/teams-contact-center?tabs=extend#solutions-currently-in-the-certification-process
Hi,
I think the best solution would be to look into some of the Call Center applications available for Teams. With them you can integrate to other systems, ex. CRM, and make notes for each call in the CRM. But that would be for calls to a shared number, not for personal calls to each user.
https://docs.microsoft.com/en-us/microsoftteams/teams-contact-center?tabs=extend#solutions-currently-in-the-certification-process
I think the best solution would be to look into some of the Call Center applications available for Teams. With them you can integrate to other systems, ex. CRM, and make notes for each call in the CRM. But that would be for calls to a shared number, not for personal calls to each user.
https://docs.microsoft.com/en-us/microsoftteams/teams-contact-center?tabs=extend#solutions-currently-in-the-certification-process
There are also some uservoice request for this:
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/37755511-note-or-comment-option-on-teams-call-history
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/37755511-note-or-comment-option-on-teams-call-history
