Forum Discussion
ChristianMDU1910
Jun 02, 2021Copper Contributor
Call going silent after being transferred to external phone number in Auto Attendant
Hi there, I have an Auto Attendant set up in Teams with an option that redirects to an external phone number. When I press the option that redirects my call to an external phone number, I hea...
StevenC365
Jun 02, 2021MVP
ChristianMDU1910 How are you providing PSTN connectivity? If you are using Direct Routing I would suspect something not right in your SBC configuration.
- ChristianMDU1910Jun 02, 2021Copper ContributorHi Steven, this isn't using Direct Routing (yet). I'm trying to build a basic workflow to prove its concept but am failing at the first hurdle!