Forum Discussion
Business Voice - Is it possible to create "call schedule?"
Hi, I have set up MS Voice recently so I am familiar with the system, but I have had a client ask if a specific call schedule was possible to recreate in voice, and I'm not sure of the answer. Ba...
Hi,
It is not possible to redirect calls to different call queues based on business hours, all calls outside of business hours will be redirect to the same destination. Maybe it would be possible for you to use multiple Auto Attendants nested.
The easiest way for you would be to use a third-party application supporting Teams voice.
https://docs.microsoft.com/en-us/microsoftteams/teams-contact-center?tabs=connect
It is not possible to redirect calls to different call queues based on business hours, all calls outside of business hours will be redirect to the same destination. Maybe it would be possible for you to use multiple Auto Attendants nested.
The easiest way for you would be to use a third-party application supporting Teams voice.
https://docs.microsoft.com/en-us/microsoftteams/teams-contact-center?tabs=connect