Forum Discussion

Copper Contributor

Apr 17, 2020

Solved

Bluetooth headset microphone bad quality

I try use my bluetooth headset (Sony WH-XB900N) in MS Teams. Sound ist good but other members in the video conference can't hear me very good. My voice is very quiet. The same in the test call option...

LinusCansby
Apr 17, 2020
Philipp71 Hard to say what the problem is. Microsoft have a certification program where audio devices are certified for Teams. They check quality of microphones and bluetooth connection before a device can be certified. One requirement is to use a bluetooth dongle to connect the audio device since the built-in bluetooth in the computer can be of low quality.

Check out certified devices here:
https://products.office.com/en-us/microsoft-teams/across-devices/devices/category?devicetype=36

Rui_Vieira

Copper Contributor

Jul 23, 2020

Philipp71 I have the exactly same experience. I tried multiple ways, and multiple times to re-pair the headset. Others just complain that can't hear me.

My next action: contact Amazon to try to return the product.

I don't see that Sony or Microsoft are putting their focus on this, which is unfortunately for us.