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derekjwhitten's avatar
derekjwhitten
Brass Contributor
May 29, 2020
Solved

Bluetooth audio out stops when using Teams

Hi everyone. I have a pair of Taotronics Soundliberty 79 earbuds. They've pair fine with my laptop running Win 10 and work for listening to music. I've also tested joining a Google Meets meeting a...
Bluetooth
calling
meeting
  • tofuse666's avatar
    tofuse666
    Feb 05, 2021

    @ThereseSolimeno 

    I've been criticizing Microsoft for owning the problem and doing nothing about it. I did follow the suggestion from Sven and updated the driver for my Intel Wireless Bluetooth device. With driver version 22.20.0.3 - 2020-11-27 the problem seem to be there no more. 

     

    With that I was wrong in my opinion that Microsoft is to blame for the issue and that you deliberately would ignore the problems caused. I apologize for that. 

     

    kind regards

    T

Sven957's avatar
Sven957
Copper Contributor
Feb 02, 2021

derekjwhitten I came across this thread due to the fact I am currently using TaoTronics SoundLiberty 79 as well. However, I have been experiencing this issue for a very long time over different types of laptops and headphones. All laptops are windows 10 based. The headphones are the above mentioned, Sennheiser Urbanite XL Wireless, and Libratones. The issue goes back to 2018. All MS Teams related issues.

 

Issue appears as following. I am into a meeting or a call. Selected drivers are the Handsfree options, obviously to catch all sorts of noice. However, after a while. It may be 2 minutes, or more, just the sound stops working. I can only switch back to the Laptop audio to keep using the headset microphone. Another option is to use just the stereo driver and fall back to the laptop microphone. Both options are not ideal. I feel like it must be an MS Teams issue. But I could wrong. 

 

I found other threads on different platforms that recommend all sorts of different solutions, but none seem to be the solution for me. Here are some of my findings:

 

Bluetooth driver:

Check whether this is the correct driver for you. Some mentioned that the bluetooth driver version 22 should resolve the issue. https://downloadcenter.intel.com/download/30121/Intel-Wireless-Bluetooth-for-Windows-10

 

Bluetooth driver 2:

You find the description of what could be driver related unter solution #2. https://appuals.com/bluetooth-headset-not-working-with-microsoft-teams-on-windows-10/

 

None of them were fixing my issue. Perhaps, others are luckier.

Thelesnesman76's avatar
Thelesnesman76
Copper Contributor
Sep 22, 2023
I had this same issue while using Aukey EP-T21 bluetooth headphones. I downloaded the Intel driver above & was able to connect to teams WITH audio! We'll see if this continues to work.
Thanks for sharing!

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