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derekjwhitten's avatar
derekjwhitten
Brass Contributor
May 29, 2020
Solved

Bluetooth audio out stops when using Teams

Hi everyone. I have a pair of Taotronics Soundliberty 79 earbuds. They've pair fine with my laptop running Win 10 and work for listening to music. I've also tested joining a Google Meets meeting a...
Bluetooth
Calling
meeting
  • tofuse666's avatar
    tofuse666
    Feb 05, 2021

    @ThereseSolimeno 

    I've been criticizing Microsoft for owning the problem and doing nothing about it. I did follow the suggestion from Sven and updated the driver for my Intel Wireless Bluetooth device. With driver version 22.20.0.3 - 2020-11-27 the problem seem to be there no more. 

     

    With that I was wrong in my opinion that Microsoft is to blame for the issue and that you deliberately would ignore the problems caused. I apologize for that. 

     

    kind regards

    T

TannerCrook's avatar
TannerCrook
Copper Contributor
Jan 27, 2022

I have Bose 700 Noise Cancelling headphones (certified with Teams) and to summarize the problem, in only Teams, the audio cuts out if I use a different mic than what is on the bluetooth headphones.

 

In Windows 10, when selecting audio devices there were two output devices: A plain bluetooth one, and a hands free one). I had the same issue if I was using the hands free audio but not the mic. But resolved by using the bluetooth audio source.

I upgraded to Windows 11 and now only one audio source shows (plain Bluetooth). Audio works on everything fine right up until the moment that a call actually connects in Teams. At which point, all the audio (from all applications) cuts to the bluetooth headset.

If I use the bluetooth headset and mic in Teams settings, it works but as soon as the call connects, the audio quality coming from the headset turns complete garbage.

 

I have upgraded bluetooth drivers (and everything else). Tried disabling LE Enumerator and all the other fixes. Restarted after every change. And to clarify again, this only happens in Teams. Zoom, Voice Recorder, and everything else behaves as it should. Teams needs to simply respect which devices I choose for input and output like everything else does. This is a Teams issue.

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