Forum Discussion
Bluetooth audio out stops when using Teams
I've been criticizing Microsoft for owning the problem and doing nothing about it. I did follow the suggestion from Sven and updated the driver for my Intel Wireless Bluetooth device. With driver version 22.20.0.3 - 2020-11-27 the problem seem to be there no more.
With that I was wrong in my opinion that Microsoft is to blame for the issue and that you deliberately would ignore the problems caused. I apologize for that.
kind regards
T
Still having this problem. I've updated the Intel bluetooth drivers, disabled LE Bluetooth Enumerator, and a lot of other things. On symptoms, maybe I can add some information.
All bluetooth speaker output works well when not in a Teams meeting.
It works before the meeting, and it works after the meeting, it just stops working at the start of a meeting.
Bluetooth speakers work during the meeting if I go to Devices, switch to some other output device, and then switch back to my bluetooth speakers.
I can reproduce the problem using Make a Test Call. The narrator gets exactly to "To test your call quali", and then all audio cuts out. This includes music I had playing on WMP (lowest common denominator). Then, upon hanging up, I can hear the tail end of the hang-up chime, and press play on WMP, and the music resumes.
If I set my output device to, say, the laptop speakers, before making the same test call, there is no interruption of output audio.
ChrisG221 The other experiences I've had where Speakers or Mic's just drop out for no apparent reason is where I have sync'd them to two different devices and the one that is not using Teams steals the Bluetooth signal back through the auto-connect feature.
To work around this I always make sure I "Remove Device" via Windows 10 "Bluetooth & Other Devices" Settings and only have it as an added or remembered device on one PC or Phone etc at a time.
Usually I have had Audio Device (eg- Headphones) sync'd to my Phone and it competes with my PC to connect via Bluetooth, even if it has made a successful connection beforehand...
Not sure if this helps, but it can be a factor.
Thanks, but I've tried that already.
Also, it would be exceptionally coincidental for another device to grab the bluetooth connection to the speakers at exactly the same place in the Make a Test Call script the dozen or more times that I have tried it. Also, the audio comes back on at exactly the same time that the call is ended.
I've decided what I'll do is purchase a microsoft bluetooth headset on Amazon then set it up and allow it to fail the same way as my plantronics. Then I'll call Microsoft for support of the headset, get the windows problem sorted (hopefully), then return the microsoft headset for a refund. I can't see how else to get Microsoft interested in helping with a solution.