Forum Discussion
Block individual answering party's name/details when they answer a call to a Call Queue
Scenario: We have a bunch of Audiocodes 405HD handsets (SIP Gateway connected) in public areas that are hotlined/auto-dialled to a Call Queue (via an Auto-Attendant). Currently, when a member of the ...
Hi Elie.
I've done what you suggested. As I suspected. the CLID policy or individual override setting is only applicable on outgoing calls from the service. So, when an individual answers an incoming call from Teams to the call queue, the caller sees the answering party's individual details no matter what CLID settings are applied to the answering party's account.
I've done what you suggested. As I suspected. the CLID policy or individual override setting is only applicable on outgoing calls from the service. So, when an individual answers an incoming call from Teams to the call queue, the caller sees the answering party's individual details no matter what CLID settings are applied to the answering party's account.
I missed the point of the incoming call from the caller. I think it's impossible to achieve that, but I recommend you open a ticket with MS maybe they have any alternative workaround in the backend.
- Thanks Elie... I have raised a support ticket
- FYI, Microsoft advise this is a 'by design behavior'