Forum Discussion

HaveProblemsEveryday

Copper Contributor

Sep 21, 2020

Solved

Black Screen When Joining Meeting

I am a middle school student using teams for my schoolwork. I have noticed that often when I try to join a teams meeting, it displays a black screen on the meeting window. The meeting does not start....

ThereseSolimeno
Sep 21, 2020
Hi HaveProblemsEveryday Is this happening when you're in the desktop app? What happens if you go to teams.microsoft.com and use the web version? Have you tried to clear the cache? https://www.onmsft.com/how-to/how-to-clear-your-microsoft-teams-cache-on-windows-10#:~:text=Quit%20Microsoft%20Teams.%20Right-click%20the%20icon%20and%20select,%25appdata%25MicrosoftTeams%20Delete%20the%20contents%20of%20the%20entire%20folder

ThereseSolimeno

Former Employee

Sep 21, 2020

Hi HaveProblemsEveryday Is this happening when you're in the desktop app? What happens if you go to teams.microsoft.com and use the web version? Have you tried to clear the cache? https://www.onmsft.com/how-to/how-to-clear-your-microsoft-teams-cache-on-windows-10#:~:text=Quit%20Microsoft%20Teams.%20Right-click%20the%20icon%20and%20select,%25appdata%25MicrosoftTeams%20Delete%20the%20contents%20of%20the%20entire%20folder

HaveProblemsEveryday

Copper Contributor

Sep 21, 2020

ThereseSolimeno Thank you I will try that.