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HaveProblemsEveryday's avatar
HaveProblemsEveryday
Copper Contributor
Sep 21, 2020
Solved

Black Screen When Joining Meeting

I am a middle school student using teams for my schoolwork. I have noticed that often when I try to join a teams meeting, it displays a black screen on the meeting window. The meeting does not start....
meetings
ThereseSolimeno's avatar
ThereseSolimeno
Former Employee
Sep 21, 2020

Hi HaveProblemsEveryday   Is this happening when you're in the desktop app?  What happens if you go to teams.microsoft.com and use the web version?  Have you tried to clear the cache?  https://www.onmsft.com/how-to/how-to-clear-your-microsoft-teams-cache-on-windows-10#:~:text=Quit%20Microsoft%20Teams.%20Right-click%20the%20icon%20and%20select,%25appdata%25MicrosoftTeams%20Delete%20the%20contents%20of%20the%20entire%20folder

  • Timoloti's avatar
    Timoloti
    Copper Contributor
    Jan 26, 2021

    ThereseSolimeno This happens daily for me. The Teams is left open and after relogged in the teams is "Black". Only way what I have found to sort this out is kill the teams from the task manager.

     

    Time to time this happens also during the work day but mostly it happens when the computer is locked over the night. The black Teams screen at mornings is the rule and normal behavior is  the exception.

     

    Timo

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