Forum Discussion
RodrigoZ930
Apr 21, 2020Brass Contributor
bad quality audio
When I'm using Microsoft teams for Mac the audio quality is very poor, but not only in teams, everything I listen from the computer is in bad quality, like, if I reproduce a youtube video while in a ...
- Nov 06, 2020
You can fix it by changing the device properties of you headphone. You have to disable "signal improvement". Sorry, i use the german version, so i am not sure if the names are right
I added a screenshot, perhaps this helps more.
Micha1121
Mar 11, 2021Copper Contributor
Dear Simovdabvbg,
I updated my Windows 10 for you and I now have the newest Version available to me (Version 20H2 OS build 19042.867). They changed the settings and I had the problem again, but i was able to fix it:
Go to: Settings - System - Sound - Device properties (from Output) - Additional device properties (located on the right side). Then go to Tab "Enhancements" and check the box "Disable all enhancements". The go to Tab "Advanced" and uncheck the box "Give exclusive mode applications priority".
After that restart the application you want to use as a music player (if it is currently running). After that I had no sound issues with my music anymore.
I really hope this will work for you as well. Please let me know.
Best regards,
Micha
I updated my Windows 10 for you and I now have the newest Version available to me (Version 20H2 OS build 19042.867). They changed the settings and I had the problem again, but i was able to fix it:
Go to: Settings - System - Sound - Device properties (from Output) - Additional device properties (located on the right side). Then go to Tab "Enhancements" and check the box "Disable all enhancements". The go to Tab "Advanced" and uncheck the box "Give exclusive mode applications priority".
After that restart the application you want to use as a music player (if it is currently running). After that I had no sound issues with my music anymore.
I really hope this will work for you as well. Please let me know.
Best regards,
Micha
GeorgeCosma
Mar 11, 2021Copper Contributor
I'm currently using teams via a Virtual Machine and I don't have the option to go to Tab "Enhancements" and check the box "Disable all enhancements". The go to Tab "Advanced" and uncheck the box "Give exclusive mode applications priority".
I've tested many times my headphones and there is no problem with them.