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RodrigoZ930's avatar
RodrigoZ930
Brass Contributor
Apr 21, 2020
Solved

bad quality audio

When I'm using Microsoft teams for Mac the audio quality is very poor, but not only in teams, everything I listen from the computer is in bad quality, like, if I reproduce a youtube video while in a ...
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  • Micha1121's avatar
    Micha1121
    Nov 06, 2020

    Kieran1425 

    You can fix it by changing the device properties of you headphone. You have to disable "signal improvement". Sorry, i use the german version, so i am not sure if the names are right :smile: I added a screenshot, perhaps this helps more.

     

Kieran1425's avatar
Kieran1425
Copper Contributor
Jun 04, 2020

RodrigoZ930 

I am having the same issue. I think it might be Teams trying to isolate the voices in the audio.

 

When listening to music through headphones and starting a Teams call, the audio quality drops dramatically. I can "fix it" by changing the audio output of the call to my laptop's internal speaker in device settings and leaving the music playing through my headphones.

 

 

  • David40975's avatar
    David40975
    Copper Contributor
    Jul 29, 2021
    I was faced audio issue in Microsoft team so I upgraded my software to windows 10 issue resolved temporarily , again I am facing audio issue. No issue in zoom meeting.
  • Micha1121's avatar
    Micha1121
    Copper Contributor
    Nov 06, 2020

    Kieran1425 

    You can fix it by changing the device properties of you headphone. You have to disable "signal improvement". Sorry, i use the german version, so i am not sure if the names are right :smile: I added a screenshot, perhaps this helps more.

     

    • NewTechy's avatar
      NewTechy
      Copper Contributor
      Apr 13, 2021
      Fixed it for me. Thank you!
    • simovdabvbg's avatar
      simovdabvbg
      Copper Contributor
      Mar 10, 2021

      Micha1121 

       

      I dont have such an option with win 10 version 1909 build 18363 1440

      PS:

      BIL GATES, PLEASE GO BACK TO MICROSOFT AND START FIXING SOFTWARE ISSUES RATHER THAN HEALTCARE ONES, YOU ARE GOOD AT MICROSOFT, NOT MICROVIRUS :)))

      • Micha1121's avatar
        Micha1121
        Copper Contributor
        Mar 11, 2021
        Dear Simovdabvbg,

        I updated my Windows 10 for you and I now have the newest Version available to me (Version 20H2 OS build 19042.867). They changed the settings and I had the problem again, but i was able to fix it:

        Go to: Settings - System - Sound - Device properties (from Output) - Additional device properties (located on the right side). Then go to Tab "Enhancements" and check the box "Disable all enhancements". The go to Tab "Advanced" and uncheck the box "Give exclusive mode applications priority".

        After that restart the application you want to use as a music player (if it is currently running). After that I had no sound issues with my music anymore.

        I really hope this will work for you as well. Please let me know.

        Best regards,
        Micha
    • Toaster24's avatar
      Toaster24
      Copper Contributor
      Jan 22, 2021

      10 Minutes of google translate and messing with my settings and it worked. Thank you. Micha1121 

  • tizi67's avatar
    tizi67
    Copper Contributor
    Jun 19, 2020

    Kieran1425 

    I'm having the same issue when listening to music through headphones both from Spotify and Youtube Music. When teams is open I get a very bad music quality. I close teams and the quality is back to high quality. Seems to be a teams problem.

     

    • planetf1's avatar
      planetf1
      Copper Contributor
      Aug 04, 2020

      Seeing the same issue here.

      I have macOS - and currently am running Big Sur beta 3 (I know...) . I have a USB attached Rode NT-USB mini - good quality mic with zero latency monitoring.

      I regularly use Cisco WebEx and Zoom. In both cases I tend to monitor my audio through HW monitoring and it's clear. Also remote parties hear it clearly. The audio level can be controlled in the macOS settings and remains as set.

      With Microsoft teams the audio I hear is distorted. I also note the mic volume rises to 100%. I can reduce back down to 25% (normal) but the audio feedback remains distorted. That being said the remote parties aren't saying I'm distorted, but perhaps they are less fussy given typical audio quality!

      I've also used a few other conferencing tools including skype (ages ago), jitsu (? or similar), google meet, and again never had anything like this - it is only teams. It's doing something funny with audio level management.

      Thinking I should try the browser interface instead. something very wrong with teams for USB mics.

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