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RodrigoZ930's avatar
RodrigoZ930
Brass Contributor
Apr 21, 2020
Solved

bad quality audio

When I'm using Microsoft teams for Mac the audio quality is very poor, but not only in teams, everything I listen from the computer is in bad quality, like, if I reproduce a youtube video while in a ...
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  • Micha1121's avatar
    Micha1121
    Nov 06, 2020

    Kieran1425 

    You can fix it by changing the device properties of you headphone. You have to disable "signal improvement". Sorry, i use the german version, so i am not sure if the names are right :smile: I added a screenshot, perhaps this helps more.

     

adam deltinger's avatar
adam deltinger
MVP
Apr 21, 2020
Hi!
If this is isolated to your computer and not Teams alone, this is not a Teams issue!

Check your audio settings/drivers and your devices! Is this for both internal speakers and headset / external speaker??
RodrigoZ930's avatar
RodrigoZ930
Brass Contributor
Apr 21, 2020

adam deltinger I think is only when I use headphones, in the computer speakers it sounds fine

  • adam deltinger's avatar
    adam deltinger
    MVP
    Apr 21, 2020
    Tried with other Headphones? In that case its probably the jack or any circuit in the sound card! Try updating the drivers
    • alierol's avatar
      alierol
      Copper Contributor
      May 21, 2020

      adam deltinger 

      I have the same issue, I am on Mac OS Sierra 10.12.6.

      Teams call sound quality is very poor, internal speakers of Mac buzz if I am in a call on Teams.

      I started to think that speakers have issues but that's not the issue.

       

      Let me give you an example

      I can clearly listen music on Spotify while there is no call on Teams.

      When I start a call on Teams,  quality of ALL audio played from MAC is downgraded somehow. Music playing on spotify starts buzzing and quailty of the music is very poor.

      As soon as the Teams call is ended, sound quality for ALL APPLICATIONS turns to normal.

       

      My original problem was "Teams call quality is bad", but problem is Teams is downgrading sound quality played from any source not only from Teams.

       

      Let me tell you about my another test. I connected my bluetooth earphone and started to listen music. Again sound quality was as normal as expected. After I started the call from Teams while speaker & microphone is set to use my bluetooth earphones for calls, again music quality is also downgraded. But if I use internal speaker/microphone on Teams while listening music on bluetooth earphones, there is no sound quality issue on the music played on BT earphones, just the Teams call sound on the speaker buzzes.

       

      So clearly Teams is downgrading sound quality for all audio (not only the Teams call) played on the same output device as Teams using.

       

      By the way there is no issue while using other conferencing tools, this audio quality issue is only happening on Teams.

      • officeCom's avatar
        officeCom
        Copper Contributor
        May 27, 2020

        alierol 

        Same issue here. Other Web Meeting Apps (Ex: Cisco) have good audio quality. Teams not good. Speakers buzz and other participants indicate broken audio.

        I'm on Windows 10. Office 365 but use Teams Desktop App.

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