Forum Discussion
bad quality audio
You can fix it by changing the device properties of you headphone. You have to disable "signal improvement". Sorry, i use the german version, so i am not sure if the names are right
I added a screenshot, perhaps this helps more.
If this is isolated to your computer and not Teams alone, this is not a Teams issue!
Check your audio settings/drivers and your devices! Is this for both internal speakers and headset / external speaker??
Hello
My sound of my Teams is very poor. In contrary, my sound with everything else, is working
Mac here, same problem. Sound sampling goes down from 44.1 to 8 Hz as soon as I use Teams with my Bluetooth headphones mic. If I use the headphones as speaker only and another mic (Macbook one or USB one), sound quality does not drop.
Could not find any way to get aound this limitation.
Is it a Bluetooth or a Teams limitation? I seem to experience the same problem with, e.g. meet.jit.si calls.
adam deltinger is not a isolated problem. Many people had this issue with calls on Microsoft Teams . I have bad quality audio and echo noice every time I use calls on Microsoft Teams.
adam deltinger I think is only when I use headphones, in the computer speakers it sounds fine
- Tried with other Headphones? In that case its probably the jack or any circuit in the sound card! Try updating the drivers
I have the same issue, I am on Mac OS Sierra 10.12.6.
Teams call sound quality is very poor, internal speakers of Mac buzz if I am in a call on Teams.
I started to think that speakers have issues but that's not the issue.
Let me give you an example
I can clearly listen music on Spotify while there is no call on Teams.
When I start a call on Teams, quality of ALL audio played from MAC is downgraded somehow. Music playing on spotify starts buzzing and quailty of the music is very poor.
As soon as the Teams call is ended, sound quality for ALL APPLICATIONS turns to normal.
My original problem was "Teams call quality is bad", but problem is Teams is downgrading sound quality played from any source not only from Teams.
Let me tell you about my another test. I connected my bluetooth earphone and started to listen music. Again sound quality was as normal as expected. After I started the call from Teams while speaker & microphone is set to use my bluetooth earphones for calls, again music quality is also downgraded. But if I use internal speaker/microphone on Teams while listening music on bluetooth earphones, there is no sound quality issue on the music played on BT earphones, just the Teams call sound on the speaker buzzes.
So clearly Teams is downgrading sound quality for all audio (not only the Teams call) played on the same output device as Teams using.
By the way there is no issue while using other conferencing tools, this audio quality issue is only happening on Teams.
