Forum Discussion
BM001
Jul 27, 2026Copper Contributor
Auto Attendant & Call Queue Call forwarding to external numbers failing.
Hi all, Since this weekend users accross our org. have been noticing that AA/CQ that forward Calls to external numbers FAIL. This was not the case last week. Flow example : User dials number of AA...
Soutik
Aug 11, 2026Copper Contributor
Hello,
please check the voice routing policy and PSTN dial out policy applied to those resource accounts. Any recent changes might cause this issue.