Forum Discussion

haukew's avatar
haukew
Copper Contributor
Dec 06, 2021
Solved

AUKEY-Webcam does not work in MS Teams on MacOS anymore

Hi all!   Since today (without any changes to the system I know of) the webcam on my Mac does not work in Teams anymore. Teams can "see" the webcam (in settings -> devices) but it only shows a blac...
Black Screen
Mac Client
webcam
  • jsisson's avatar
    jsisson
    Jan 13, 2022

    haukew I am having the same problem and happened upon a workaround.

     

    After launching Teams and entering the meeting, I see a black screen where my camera feed should be (note I also see this in the preview before entering). If I launch FaceTime (possibly any other app that loads the camera), let the camera feed come up there, and then close it, the camera feed in Teams starts to work. Note this has to be done every time I enter a meeting.

     

    Not ideal, but better than not having video or having to keep my laptop open.

     

    I hope MS fixes the underlying issue soon, but hopefully this works for you in the interim and helps you (and any others in this thread) get by.

Therese_Solimeno's avatar
Therese_Solimeno
Moderator
Dec 13, 2021

Hello haukew 

Since the community has not yet responded to your post, you might want to seek assistance with other resources that are focused on tech support:

 

  • Ask your IT manager to open a support case or call Microsoft using the support line you were given.  Other options for business subscription admins are listed here:

https://docs.microsoft.com/en-us/microsoft-365/business-video/get-help-support?view=o365-worldwide#:~:text=Online%20support%201%20Go%20to%20the%20admin%20center,contact%20method%2C%20and%20then%20select%20Contact%20me.%20

https://support.serviceshub.microsoft.com/supportforbusiness/create

Additional tech support is available at https://support.microsoft.com/ or https://answers.microsoft.com/, where authorized Microsoft agents are available to trouble an issue until it’s resolved.

Resources