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SaraGM1380's avatar
SaraGM1380
Copper Contributor
Jun 02, 2022

Audio sharing not working when using bluetooth headset on MacBook Pro

Hi everyone,

 

I hope to get the help I need here after reading other threads and trying different solutions without success.

 

I have recently started using Teams for my online teaching, but my students cannot hear my shared audio if I am using my bluetooth headset, which I need for my lessons. I have tried switching both my device audio settings and Teams' audio setting without success. I am quite desperate as I need this to be able to work properly! I have a 2017 MacBook Pro.

 

I know it's not my headset as I have been working with Zoom without a problem, but can't seem to find the solution to crack this one on Teams - please help!

 

Many thanks,

Sara.

Audio Sharing
Bluetooth
meetings
teams

1 Reply

  • Therese_Solimeno's avatar
    Therese_Solimeno
    Moderator
    Jun 05, 2022

    SaraGM1380 

    Since the community has not yet responded to your post, you might want to seek assistance with other resources that are focused on tech support:

     

    • Ask your IT manager to open a support case or call Microsoft using the support line you were given.  Other options for business subscription admins are listed here:

    https://docs.microsoft.com/en-us/microsoft-365/business-video/get-help-support?view=o365-worldwide#:~:text=Online%20support%201%20Go%20to%20the%20admin%20center,contact%20method%2C%20and%20then%20select%20Contact%20me.%20

    https://support.serviceshub.microsoft.com/supportforbusiness/create

    • Additional tech support is available at https://support.microsoft.com/ or https://answers.microsoft.com/, where authorized Microsoft agents are available to trouble an issue until it’s resolved.

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