Forum Discussion
Audio quality very poor - August 2024
iancphillips Are you talking about Teams Phone calls (external), Teams video calls (internal and external) and/or Teams Meetings?
Are you a Teams Admin? If you are, I would start by looking at a specific users problem call.
From the Teams Admin portal go to Users-Manage Users and select the specific user. Once in their profile click Meetings and Calls.
Look under past Meetings and click one of their calls. If there was an audio issue it should show up in that reporting.
If it is more global issue, go to Analytics and Reports-Call Quality Dashboard. There is a lot of information in this report and it is best to review the Microsoft documentation.
https://learn.microsoft.com/en-us/microsoftteams/cqd-what-is-call-quality-dashboard
DennisMatl Thanks for your reply
I am freelance consultant with an Office 365 subscription - so not an Admin
The problem is primarilty on Teams meetings that I participate in - both as organiser and as participant. Dont make many audio / video calls but the issue also arose on them
I did find the "Call Quality Dashboard" - which reported no problems
I completed an end-of-call quality report after one especially bad call last Friday - and today have had completely trouble free calls ................. so I am wonderoing if Microsoft got enough feedback to investigate / quietly resolve some issue ?