Forum Discussion
Audio cuts out when adding someone to a call
I actually did! Funnily enough, it was something I tried previously that didn't work, but when I tried it with Microsoft on the phone, it worked (sod's law innit).
What we did was uninstall Teams through control panel, then delete the Teams folder from the appdata\local and appdata\roaming folders, and basically just deleting any Teams folder that we could find in any Microsoft or Office folder - Program files/Program Data etc, then rebooted and re-installed, and that seemed to do the trick.
Hopefully it works for you!
MikeWoolcock If A and B are on the same network the call will start as peer to peer, but when you add C then it will switch to being brokered through the cloud. Can you verify that this isn't related to any kind of firewalls? Maybe try it again without being on the company network.
- I had a good load of tests with the user - connected to our network, connected to a mobile hotspot, other participants on and off the work network, still no luck.
Even tried recreating the user's profile on the laptop, and still no luck.
It's gone back to Microsoft support now, but if it survives a user profile recreation, I'm starting to think it must be some sort of bug within Teams and how it interacts with the audio driver, but that's just a guess atm!
Will see what they come back with.- Hi Mike, any luck in finding a solution for this, I have similar issue with Dell 7420 laptops.
I actually did! Funnily enough, it was something I tried previously that didn't work, but when I tried it with Microsoft on the phone, it worked (sod's law innit).
What we did was uninstall Teams through control panel, then delete the Teams folder from the appdata\local and appdata\roaming folders, and basically just deleting any Teams folder that we could find in any Microsoft or Office folder - Program files/Program Data etc, then rebooted and re-installed, and that seemed to do the trick.
Hopefully it works for you!
- Interesting, I was not aware of that. I will test all of this with the user this afternoon and report back!
